Security & Privacy at ATCcenter

Customer privacy & security are critical to our business and yours. We handle sensitive information with the care it deserves.

Storage & Transmission

All customer files are encrypted both at rest and in transit. Communications between you and ATC servers are encrypted via industry best-practices (HTTPS and Transport Layer Security 1.2). TLS is also supported for encryption of emails.

Backup & Recovery

ATC backs up data constantly to prevent any loss or corruption. All ATC & customer data is hosted at Tier IV or III+, SSAE-16, PCI DSS, or ISO 27001 compliant facilities in the United States.

Availability & Access

We maintain a redundant infrastructure with 99.9% uptime. All customer data is accessible to staff only to the extent necessary to perform the required work. And just like our customer support, our Security Team is on call 24/7 to respond to security alerts and events.

Personally Identifiable Information

ATC follows best practices handling personally identifiable information (PII) with guidance from the published General Data Protection Regulation (GDPR).


Employees are restricted to handle data required to perform their job. Our staff is trained on proper use of our systems and best practices for security & privacy. All employees have signed confidentiality agreements.

Transcriptionists & Captioners

ATCers (our transcriptionists, translators, captioners, etc.) are vetted through a rigorous screening process and receive training. All ATCers have signed NDAs and strict confidentiality agreements. While actively working on a file, ATCers are required to use our secure and proprietary tools, only accessible through a web-based portal.

Third Party Marketers

We do not share or sell information we collect from third party marketers. 

Within your Team

ATC is built to work for collaborative and disparate teams. With multi-user accounts, admins can choose to restrict access with intuitive sharing controls.